Frequently Asked Questions


Are tickets available for children?
Infants in arms and children under 3 years old will not be admitted into the venue. Adults and children 3 years old and above will each require a ticket for admission.
Can tickets still be purchased online on the day itself?
Yes they can, however this is subjected to availability. We encourage you to purchase tickets before the 31st of December to avoid disappointment.

Is Ticket Master an authorised ticket re-seller for this event?
Yes, Ticket Master is the sole ticketing agent for Star Island Singapore Countdown Edition 2022.


Do I need to print/present a physical ticket?
A physical ticket is not required, as mobile tickets are accepted for entry as well.
How do I enter the event?
You should proceed to the entrance directly with your mobile or printed voucher.
What is the cut-off time for entry?

Doors open at 5pm, and re-entry will be allowed until 9pm. We advise all guests to be seated by 10pm before the show commences at 10.40pm (tentative).

Is re-entry allowed?
Yes, you may re-enter the venue anytime before 9pm. Re-entry after 9pm is strictly not allowed so as not to disrupt the show for other ticket holders. Patrons are advised to be seated by 10.30pm. Guests must present their wrist tags for re-entry.


What happens if it rains?
This is a rain or shine event. We strongly recommend bringing ponchos in case of bad weather.
Is there parking available?
Please note there is no parking available at The Float. The nearest carparks can be found at Esplanade Mall, Marina Square, Singapore Flyer and Suntec Convention Center.
Are pets allowed into the event?
Pets are strictly prohibited.
Are tripods allowed into the event?
Tripods are strictly prohibited.
Is photography or videography allowed?
Any professional videography or photography using tripods, professional camera equipment or tablet are strictly prohibited. However, usage of mobile phones is allowed.
Are outside food/drinks allowed?
Outside food/drinks are strictly prohibited at the door. Please note that bag checks will be implemented for security measures. Upon entry, food/drinks will be available for purchase at the many food and beverage booths within The Float.
Will there be alcohol sold at this event?
Yes, alcohol will be sold at this event.
Can we bring our own alcohol?
No outside liquor is allowed into The Float.
What activities are available before the Star Island show begins?
There will be multiple family-friendly and kid-friendly activity zones available for exploring from 5pm onwards. F&B options are also available.


Will there be a refund for bad weather?
No, please note that there will strictly be no cancellations or refunds for this event.